Our delivery coverage and capabilities
Yes. We offer daily delivery coverage across all Emirates in the UAE except Hatta and the Western Region. Our operations are designed to provide consistent, reliable service six days a week (Sunday off), giving businesses and individuals the flexibility they need.
Yes. Same-day delivery is our standard service when pickups occur between 7:00 AM and 11:00 AM, with deliveries made between 2:00 PM and 9:00 PM on the same day. For bulk or planned orders, next-day options are available.
Our fleet is fully equipped for chilled deliveries, maintaining strict temperature control between 2°C and 8°C. While our specialty is cold chain logistics, we can also accommodate ambient deliveries based on customer requirements.
We support a wide range of sectors, including:
- Retail & e-commerce platforms
- F&B and bakeries
- Florists & chocolatiers
- Dairy & specialty foods
- Home businesses & SMEs
Yes! We proudly support individual senders and home businesses as well as B2B clients. Whether you’re sending a birthday cake or delivering customer orders, DXL GO has you covered.
How you can place and manage orders
You can place orders easily through our client portal, via API integration, or by contacting our team. A mobile app is coming soon for even more convenience.
Yes. We support integrations with most major e-commerce platforms including Shopify, WooCommerce, and others via API.
A full-featured mobile app is currently in development and will be available soon, giving customers even more flexibility and control on the go.
Yes. We offer real-time GPS tracking through your dashboard, giving you full visibility of the order journey from pickup to delivery.
Absolutely. Our system sends real-time updates via email. You’ll always know when a delivery is picked up, en route, or completed.
For urgent exceptions, our customer team will contact you immediately (phone or WhatsApp) to agree next steps.
Financial matters and how we handle COD
Yes. COD is one of our core services. We collect payments directly from your customers at the time of delivery and transfer them to you securely. Our processes are designed to minimise risk and ensure that every transaction is tracked, reconciled, and settled efficiently.
We offer one of the fastest settlement cycles in the market. COD amounts are processed and transferred to you within 48 hours, giving you quick access to your cash flow and reducing the waiting times often associated with COD handling.
Yes. You’ll have access to a client portal where you can track your COD balances in real time. The portal gives you full visibility over collected amounts, pending settlements, and completed transfers, so you always know where you stand financially.
Yes. You’ll have secure, self-serve access to an accounting portal where all your invoices, account statements, and payment history are stored. You can log in anytime to view, download, or share your records, making reconciliation and reporting faster and more transparent.
For any accounting or finance inquiries, you can reach our accounting team directly via WhatsApp at +971 54 353 1553. Our finance team is available to answer questions about invoices, settlements, reconciliations, and account statements.
Cold chain and how we maintain quality
All our vehicles are fitted with IoT-enabled temperature sensors that continuously monitor conditions inside the cargo area. These readings are tracked in real time by our operations team, ensuring the goods remain within the required temperature range (2°C–8°C for chilled). From the moment of pickup until final delivery, temperature integrity is maintained and documented.
If a deviation is detected, our system immediately sends an alert to our central control team. Supervisors are trained to respond quickly: contacting drivers, taking corrective action, and, if necessary, escalating to ensure product safety is never compromised. Every incident is logged and reviewed to improve processes and prevent recurrence.
Yes. Our fleet is fully certified to comply with UAE cold chain regulations and international best practices. Vehicles are regularly calibrated and inspected to ensure consistent performance, giving our clients confidence that their sensitive goods are transported safely and in line with quality standards.
Support and reliability you can count on
You can reach us anytime through:
Hotline
WhatsApp
support@dxl.ae
Our support team is available daily from 7:00 AM to midnight to assist with any query or concern.
Yes. High-volume and enterprise clients are assigned a dedicated account manager who ensures proactive support, tailored solutions, and faster response times.
- Specialised in temperature-controlled logistics
- Same-day delivery service
- Daily nationwide coverage except Sunday
- Flexible operations to meet our client expectations and needs
- Fast COD settlement
- Flexible tech integrations
- Reliable customer support
- Tailored solutions for home businesses, SMEs, and enterprises